Terms & Conditions
Welcome to Cruz Sports Coaching. By booking a class, camp, or service with us, you agree to the following terms and conditions. These terms are in place to ensure a safe, fair, and enjoyable experience for all participants.
1. Booking & Payment Terms
- All bookings must be made online via our Class4Kids booking system.
- Spaces are only secured once a booking form has been completed and payment has been made in full.
- Termly payments are non-refundable, unless a cancellation is made for a medical reason, supported by a valid doctor’s note.
2. Cancellations & Refunds
- If Cruz Sports Coaching cancels a session, a credit will be applied to your account for a future session, or a full refund will be provided.
- Refunds for withdrawals are not provided, except in the case of a medical note.
- For our school provisions, we require at least 24 hours’ notice for any cancellation to avoid a charge.
3. Participant Code of Conduct
- We operate a strict three-strikes policy for poor behavior. The first two instances will result in a warning, while the third may lead to a participant being asked to leave a session or the club without a refund.
- We expect all participants to respect coaches, other participants, and the venue’s property at all times.
4. Venue & Session Policy
- We reserve the right to change a session’s venue at any time. In the event of a change (e.g., due to school exams or closures), we will communicate this with as much notice as possible.
- It is the parent’s or guardian’s responsibility to ensure the participant arrives on time and is collected promptly at the end of the session.
5. Soft Play & Equipment Hire Terms
- A non-refundable deposit is required to secure any soft play or equipment hire booking.
- The final payment for the hire service must be made at least 48 hours before the event date.
- Out-of-hours bookings (before 9 am or after 6 pm) may be subject to an additional charge.
- All equipment must be returned in the same condition it was received. The client is responsible for any damage to or loss of the equipment.
6. Important Legal & Safety Information
1. Parental Responsibilities
It is the sole responsibility of the parent or legal guardian to ensure all emergency contact and medical information for their child is accurate and up to date. This information must be provided and maintained through our online booking system (Class4Kids) when you register your child. We rely on this information to act in the best interest of your child in the event of an emergency.
2. Limitation of Liability
By booking a session or service with us, you acknowledge and accept the inherent risks associated with sports and physical activities. Cruz Sports Coaching and its staff will not be held liable for any personal injury, including but not limited to sprains, fractures, or other physical harm, sustained during our sessions, activities, or events. We take all reasonable precautions to ensure a safe environment, but participants engage in all activities at their own risk.
3. Media & Consent
At Cruz Sports Coaching, we love to showcase our community and celebrate our members’ achievements on our social media channels and website. You must provide clear consent regarding the use of your child’s image when you register on our booking system. We will respect your decision on whether or not we can take and use photos and videos of your child during our sessions for promotional purposes.
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