Cruz Sports Coaching strives to provide consistent and high-quality sports club sessions. We currently operate at the following venues:

• Wren Academy Barnet/Enfield
• South Chingford Foundation School
• Chigwell School
• New City Fitness Epping
• Goffs Academy
• Alexandra Park School
• St Ignatius College

Please be aware that some of these venues, particularly those located in schools, may become unavailable to us during exam periods, typically in the winter and summer months. This is a common situation for community sports clubs that utilize school facilities.

Our Commitment:

During exam periods, Cruz Sports Coaching will make every reasonable effort to secure suitable alternative venues in the local area. Our goal is to minimize disruption and avoid session cancellations whenever possible. We understand that alternative locations may not be as convenient for all members, and we appreciate your flexibility and understanding in these circumstances. Securing alternative venues often involves additional costs for our organisation.

Alternative Venue Arrangements:

If we are able to secure an alternative venue, sessions will proceed as scheduled. In this instance, refunds or credits will not be issued for sessions held at the alternative location, even if it is further away than your usual venue. This policy is in place because we have incurred costs to secure the alternative venue and are providing the service as agreed. It is important to note that termly fees are calculated based on the total number of sessions offered in the term, not the specific venue.

Temporary Venue Transfer Option:

If you find the alternative venue too far to travel, we offer the following option:

• Temporary Transfer: You may temporarily attend sessions at one of our other available permanent venues during the exam period. Availability is limited and is on a first-come, first-served basis. Please contact us at least (office@cruzsportscoaching.co.uk) weeks in advance of the exam period to inquire about temporary transfer availability. We will do our best to accommodate your request, but cannot guarantee a spot at another venue.

Session Cancellations:

In the rare event that we are unable to secure a suitable alternative venue and a session must be cancelled, affected members will be notified as soon as possible and offered a credit towards future sessions or a refund for the cancelled session only.

Communication:

We will communicate any venue changes or cancellations as promptly as possible via [Communication methods, e.g., Classforkids email system, website, social media]. Please ensure your contact information is up-to-date to receive these notifications.

Addressing Member Concerns:

We understand that venue changes can be inconvenient. We encourage open communication and welcome your feedback. If you have any concerns about venue changes, please contact us directly at office@cruzsportscoaching.co.uk.